Client information

Copyright

All artwork, designs, illustrations and photographs generated by Swanton Design & Marketing, becomes the intellectual property of the client upon full payment. Swanton Design & Marketing retain the right to use any creative, for the promotion of our business.

Credit

Swanton Design & Marketing offer 14 days credit as standard on all invoices (7 days on cheque payment). New clients are asked to pay 1st invoices immediately, on good payment the 14 days is granted.
(Cheque's are not accepted on first payments). Invoices are generated when costs reach increments of £300, and this only takes place on work spanning 2 weeks plus.

Payment considerations

We are fully up to speed on BACS or electronic banking procedures. Bank payments are normally processed within a maximum 24 hours clearing time. We take a dim view of slow payment and the related excuses for non payment. Repeated incidents will result in all credit being withdrawn and payment being requested before work commences. We only accept cheque's with clients who have a 6 month history with Swanton Design & Marketing.

Please note that on occasion we run promotions at £23 per hour, and this is a one month (4 week period), introductory rate for new clients, this deal does not run throughout the entire year and is only available to new clients on approval.

Time Sheets

All clients receive a Microsoft Excel Time sheet and screen shot of time accumulated on any work. This is usually emailed with every pdf draft, but can also be requested. The time sheet calculates a running total, to keep you informed of dates, work undertaken and costs.

Contracting

Shaun Swanton is also available for remote freelance/ contracting to all UK Design agencies (Evenings and weekends). In such cases terms of copyright, fees etc are set differently to direct clients. Travel costs if required, are chargeable for any related journey, (15 miles outside Winchester City - charged at Cost). Aminimum of 24 hours notice is required before booking.

Credit Checks & Privacy

Swanton Design reserve the right to undertake credit checks on any client requesting paid services from the company. If we decide that a client has a negative credit score we reserve the right to refuse to work or contract with them. We take your privacy very seriously and any information passed to Swanton Design & Marketing is strictly confidential. We do not pass on any details to third party companies,
or individuals.

Cancellation of work

All hours completed by Swanton Design & Marketing are chargeable. Projects cancelled by clients, when hours have been expended, are chargeable. We charge for hours worked, not the product.